Senior Director, Care Operational Excellence

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Toast is hiring a Senior Director, Care Operational Excellence. Fully remote: Remote in the United States. Listed pay: $166K – $339K (by US zone). Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Responsibilities) Toast is looking for a Senior Director, Customer Care Operational Excellence to own how our customer support organization operates, end to end. This is a build-and-run role: you will design (and continuously redesign) the people, process, systems, and data that determine whether every customer, from our smallest SMB accounts to our largest Enterprise relationships, gets a fast, effortless, high-quality resolution. Verified open on Toast's own Greenhouse job board on 2026-10-17; apply through the employer's application form.