Technical Support Specialist

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GitBook, the documentation platform used by more than 2 million people and teams at Zoom, FedEx, Nvidia and Snyk, is hiring a Technical Support Specialist. You'll answer product questions and troubleshoot custom domains, integrations, APIs, SSO/SAML and bugs, using your knowledge of Git, DNS and web fundamentals and your ability to read logs. You'll keep first-response time, resolution time and CSAT on track, and turn recurring issues into clear recommendations for Product, Engineering and Design. Comfort reviewing code, testing APIs, reading OpenAPI specs and using AI and LLM tools is a plus. GitBook is profitable and fully remote; this role is open within Europe or time zones within three hours of it. Full-time. Verified live on GitBook's Ashby board.